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guarantee...WOW!)
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| TESTIMONIALS |
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"I highly recommend My Bar/Bat Mitzvah Companion! I don't know what we would have done without it. It helped keep us so organized. We got our son involved in the entire planning process too and used it as an opportunity to spend more quality time with him."
- Don and Angela Goldstein, Tampa, FL |
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"I love your software; it's the best I've seen and worth
the money! I am extremely impressed with the software!"
- Kim
Magadia, San Leandro, CA |
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Technical Support
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Frequently
Asked Questions and Latest Patches
Please review the Helpful Hints and Troubleshooting section of
the online manual (or help file) to get answers to common questions about the
program.
For the latest patches/updates to the software, scroll down this page or click here.
| "I get an error after I
installed the software which says it cannot connect to the database".
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(16-bit version) During the end of the install, make sure
that you allow the setup program to
CHANGE your configuration files. If you need to reinstall, just delete the
folder where you installed the barmitzvah software.
(32-bit version) Computers have different kinds of configurations. If you get an error
that says "DBMS is not supported in your current installation", you may try one or more of the following:
- You may have installed some software which has changed the configuration of your computer or you may have moved the folder where My Bar/Bat Mitzvah Companion was installed. You should backup your DB file as found at "c:\program files\My Bar/Bat Mitzvah Companion\mitzvah20.db" by copying it to a floppy or a different folder on your hard drive. Then, reinstall the software entirely. This should put your configuration back to the way it was when you first installed the software.
- Click here to download the file which will copy the necessary database files into your c:\windows\system folder
- You can also download the ODBC 3.0 file from the Microsoft Technical Support web site. After extracting the files, right-click on the odbc.inf file to install the ODBC files
into your computer.
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| "How do I backup my database?"
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You can simply copy the database file found here:
c:\program files\my bar-bat mitzvah companion\mitzvah20.db
to a floppy or another folder in your harddrive to backup your data. To get to these folders and drag/drop to another folder/drive, you can use Windows Explorer which comes with your computer. To open up Windows Explorer, just DOUBLE-CLICK on the My Computer icon located on your desktop.
This is the file that contains ALL THE DATA related to your barmitzvah!
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"How do I transfer my data
from one computer to another? I also want to use them as backup files".
OR
What are the database files where
all my data is stored?
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The mitzvah30.db file stores all
the data for your software. To transfer from one computer to
another, simply copy this database file from one computer to the other.
Keep in mind that copying this file replaces the destination file so be careful because
you are copying the new data over the old data. Five Star Software only allows two versions of
the software to reside on two different computers as long as both parties are planning the SAME
barmitzvah! It is illegal to use the software for multiple barmitzvahs!
Here is step-by-step instructions on how to copy this file:
The c:\program files\My Bar/Bat Mitzvah Companion\mitzvah30.db file contains all your data.
Here is how you can backup your file....
- Double-click on the icon "My Computer"
- Go to your C: drive
- Double-click on the folder called "program files"
- Double-click on the folder called "My Bar/Bat Mitzvah Companion"
- Locate the file called "mitzvah30.db"
- Right-click on that file
- A popup window will appear
- Select the option to "Send To" and choose the A: drive to save the file to your floppy drive.
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| "I have been entering guests and
then suddenly the program freezes and I cannot access any guest in the guest screen.".
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The reason is because you entered an unusually long city
for one of your guests and it froze the database. Download the latest patch from
our page. (All available patches are listed below...)
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| "I get a blank page when I print envelopes from the envelope manager".
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| What you need to do is go to make sure that your envelope specifications are the proper sizes from the top and left. In the envelope preview, move the top and side margins around to widen the amount of space for the addresses. Also, some of your addresses may be too wide for the page which causes the page to WORD WRAP. Hover your mouse over the edges of the address and you'll be able to RESIZE the addresses. You only need to do this for the FIRST address because all other addresses will follow the specifications of the first one. You may also want to move the return address around (if you have one). The font size may also need to be adjusted. Basically, an address is causing the page to word wrap and this is what is causing the extra page.
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| "I am having a lot of trouble importing guests into the program"
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| Here is a tip that can really save you a lot of time. With a blank database, ADD a new guest or two. Then, export the guest to a tab-delimited file (make sure you add the TXT extension to the file). Now open up that file and you will see the EXACT order that the program expects the IMPORT file to look like. Assuming that the order of the columns and the number of columns are the same, both files should be similar. All you have to do now, is to make sure that your IMPORT file follows the SAME pattern as the export file which you just created. It is important that you match up each column and follow the sort order that you specified in the IMPORT screen.
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| "In the envelope or label manager, only the name appears--no addresses. What do I do?"
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| Click on "Tools...Refresh names and addresses" of the menu bar and this should refresh and propogate all names/addresses throughout the system. Note: if you made any custom changes to the name/address for a particular event, this action will reset all the guest information to the defaulted values. But this action will update all guests with the defaulted name and addresses for all reports, labels, envelopes, etc.
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| "I get this error message when I try to download it or install the CD. C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Windows applications. Choose "close" to terminate application."
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| We have only heard of this issue for users who have the latest version of Windows XP. Get the Windows CD which should have come from your computer manufacturer. Call them about this problem or consult with this article to resolve the problem: http://support.microsoft.com/default.aspx?scid=kb;en-us;324767. |
| "Does this software work on a Macintosh computer?"
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| Yes and No. It does work on a Macintosh if you install a Windows Emulator that emulates Windows programs. Click here or http://www.apple.com/macosx/applications/virtualpc to learn about how to do this. Otherwise, you will not be able to install this software directly on your Macintosh. |
Latest Patch for v3.0 of software only
Do you have the latest patch to our software?
Look in Help...About. If you do not see My
Bar/Bat Mitzvah Companion v.3.02, then you will want
to download our patch!. (WARNING: this is not an upgrade from an
older version. If you install this patch over an older version,
your application may become unstable or unusable.) Download
Now!
Instructions: Run the self-extracting executable, patch3.exe,
which you downloaded. This file will appear in the folder where
you downloaded the file. Execute the program and it will ask you
where you want to unzip the files. (If you chose to open the file
from the current location, you will not need to execute the file
from the downloaded folder). The default location of the software
is "c:\program files\My Bar-Bat Mitzvah Companion", but
you will need to enter the folder name of where you installed the
My Bar-Bat Mitzvah Companion software. This patch will replace your
current program files and will not affect your database whatsoever.
It is recommended, however, that you backup your *.pbd, *.db and
*.exe files before installing this patch.
If you are having trouble accessing these compressed (zip) files, please visit this page
to get more detailed instructions.
You can also obtain assistance by filling out the form below. Please give SPECIFIC DETAILS of what actions were taken, what errors were received, what version of Windows you are using, etc. We will try to answer all questions as soon as possible.
If you have problems or questions with the form please send email to
support@fivestarsoftware.com or call
(904) 262-7045. Do not call our order line which is for orders only.
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© Copyright 1997-2002 Five Star Software. All Rights Reserved.
5314 Oxford Gables Lane East, Jacksonville, FL 32257, (904) 262-7045
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© Copyright
Five Star Software |
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Who Else Wants To Have A Perfectly Organized
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